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Get in touch
Have a question, suggestion or need help? We are here for you.
Support channels
Support hours
Monday to Friday, 9am to 6pm (Brasilia time).
We respond within 48 business hours.
Report a security issue
Found a vulnerability? Send details responsibly to [email protected]. We appreciate your collaboration.
Tip:
Before contacting us, check the FAQ below. Many common questions are already answered there!
Frequently asked questions
What is a dynamic QR Code?
A dynamic QR Code is a code that remains physically identical (printed or digital), but its destination can be changed at any time from the dashboard. You never need to reprint the QR — just update the URL in the system.
My QR Code expired. What to do?
Free QR Codes are valid for 30 days. When you subscribe to a paid plan, all your QR Codes (including expired ones) are automatically reactivated with the new expiration date. Visit the Plans page to choose the right one.
Can I change the QR Code destination?
Yes! That is the main advantage of QRLabX. Access your dashboard, click "Edit" on the desired QR Code and update the destination URL. The change is immediate.
How does the free trial work?
When you create your first QR Code, you get 30 free days with 50 scans. No credit card required. When it expires, you can subscribe to a plan to keep using all your QR Codes without losing history.
Is my data safe?
Yes. We use HTTPS for all communications, passwords are stored with secure hashing and scan IPs are anonymized per GDPR/LGPD. See our Privacy Policy for more details.